FAQsFrequently Asked Questions

Many questions may come up while searching for the cart that’s perfect for you. If you have any questions that aren’t answered below, feel free to contact us at your earliest convenience.

How Do I Order?

Because each folding, collapsible and gurney style cart we sell is unique and has been field tested in various circumstances and industries, we find it best for you to let our staff help you choose the right cart to fit your needs.

Ordering is very easy just by contacting us supplying your requirements and let us take it from there. Our experienced staff will help guide you to the best possible solution.

What Payment Methods Do You Accept?

We accept MasterCard, Visa, American Express, and Discover. Some products can ship C.O.D.; or call ahead for shipping charges and then prepay your order.

Where Are The Prices?

Prices are subject to change without notice. All shipments will be made at prices prevailing at time of shipment. Orders requesting shipment beyond delivery schedules may be assessed a price increase.

Note: Freight charges apply to all orders, unless otherwise noted, and vary depending upon the carrier. To ensure accuracy, please call ahead for a freight charge quotation on your order.

How is Shipping Handled?

All products ship F.O.B. Origin at the customer’s expense unless otherwise quoted. Our shipping methods are UPS or Federal Express. Certain products will need to ship by common carrier and we will choose the best way unless otherwise requested. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control.

What About Cancellations?

All orders are considered a firm order and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restock fees. Materials being returned must be in salable condition and should be insured. Customer is responsible for all materials invoiced. If you need to cancel an order please call customer service. If product has shipped, or a custom order is in process we may not be able to fulfill your request.

What if it's Damaged?

Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer. Please follow these steps when receiving products:

  1. Check your counts. If you are short a package, please note it on the carrier’s delivery receipt.
  2. Give a detailed inspection for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, note it on the delivery receipt and call customer service immediately. PLEASE NOTE DAMAGE ON DELIVERY RECEIPT BUT DON’T REFUSE THE SHIPMENT!

How Do I Return My Product?

Return & Refund policy: No returns are accepted without a Return Authorization Number
and must be in original packaging and new condition. Any return must be arranged within 7
days of receiving your order or be subject to a 10% restocking fee. All quantity orders
returned are subject to a 10% restocking fee. Customer is responsible for all shipping costs
and any necessary replacement costs to damaged components.

What's the Warranty?

This equipment has been carefully inspected and tested and is covered by limited warranty. All carts are covered by Manufactures Warranty equipment to be free of defects in materials and workmanship.

All Salesmaker brand carts are manufactured by Ferno Washington, in Wilmington, Ohio. Other carts in our line are manufactured by various manufacturers. All of our carts carry no less than a one year limited warranty.

Any Product claimed to be defective due to faulty materials or workmanship within one year after the date of purchase, will receive our prompt investigation and a fair adjustment. Obligation is limited to replacement or repair of defective components.

We cannot assume responsibility for repairs made by anyone other than an authorized Manufacturer repair center.

Is There a Repair Service?

Replacement parts are available from our Louisville, KY and Poway, CA facilities. Ferno Salesmaker products are serviced from 34 nationwide service branches. You can locate your nearest service center for additional information.

Can I Get Part Replacements?

Should your cart be in need of service, you may be able to repair it yourself if the damaged part is field replaceable (check parts list in the instruction manual). If so, you can order the part from the manufacture. If the part does not appear to be a field-replaceable item, the cart must be returned to an authorized manufactured repair facility. Please contact the manufacturer directly for details and return authorization. Please do not return any item without prior authorization. This would significantly delay work on your equipment and could result in its being misplaced or scrapped. Once returned, the repair department will contact you with an estimate before any repairs are made.

If you have any questions about cart maintenance or repairs, we will be happy to assist you. Please contact us any time.